> The item I want is out of stock.
Plesae note the only time we may carry additional stock is in the summer during our visitor season; at all other times of the year, the stock listed on the site is the stock we have.
> I am ordering a gift and I want to ship it to someone else.
Please provide the giftee's email (digital packages) or shipping address (physical items) in the "notes" box at checkout. If there are no notes, we will assume you want it shipped directly to you. Please do not enter the giftees address in the "Shipping" section at checkout as this may cause us to change your mailing address in our database.
> I made a donation and I have not received my tax receipt yet.
Thank you for your donation! We are a very small operation and it can take up to 4 weeks during a busy time to process your donation/sponsorship receipt as we have to enter it into our receipt database and manually receipt it. If you would like a receipt directly, we suggest making a donation/sponsorship through our Website Donation Page, which generates an automatic receipt immediately.
> I want to pay with e-transfer/cash/cheque/offline credit card.
Please call the Refuge directly for details - 250-679-2778. Note that we do have to remove the stock from the online store so we are unable to guarantee that your item will be available. We will make every attempt to remove the stock as soon as possible, but to avoid disappointment, we suggest using the online store's ordering system.
> United States Shipping - Not Currently Available.
Please note we are not currently shipping to the United States due to tariffs and Canada Post Strike action. We thank you for thinking of the Donkeys & hopefully once things have settled down, we will be able to resume United States shipping once again. Thank you for your understanding.
> I would like to place an international order (excluding United States)
Please call us if you would like to place an order internationally +1-250-679-2778.